Product Returns and Complaints

All fields marked with an asterisk are required. If you need any assistance please contact us by phone. Or take a look at our FAQ section.

    Причина за връщането и допълнителни детайли

    Причина за връщане *

    Продукта отворен ли е? *

    Frequently asked questions on return

    The customer has the right to return the goods within 14 days, but only in the condition in which you received them from us.

    If purchased by card, the amount will be refunded to your account.

    When purchasing by cash on delivery, you will need to provide us with your IBAN and the amount will be returned to the account specified.

    Refund processing takes up to 5 business days.

    The product number can be found on the product page. In the additional information section.

    Of course, but note that the amount will be refunded by bank transfer and will not be returned to you on the spot.

    A product can only be replaced in cases where its commercial appearance is not compromised and you have a receipt.

    Delivery is borne by the customer.

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